Ministry of Social Policy and UN World Food Programme continue cooperation on digitalization of social services

Deputy Minister of Social Policy of Ukraine Kostiantyn Koshelenko and Director of the UN World Food Programme in Ukraine Matthew Hollingworth signed an agreement on financing the next stage of modernization of the Unified Information System of the Social Sphere.

“Our cooperation with the UN World Food Programme is very important. Taking into account the limited resources of the state budget, the financial support we receive under this agreement makes it possible to continue effective digitalization of social services, as well as ensures increased accessibility of social services, including through automation and centralization of social protection processes, development of information interaction and creation of new electronic services for citizens,” Kostiantyn Koshelenko said.

According to Matthew Hollingworth, cooperation within the framework of the UISSS will make it easier for people to receive vital assistance from both the Government and international organizations at the time when they need it most. While the WFP is in the country to provide emergency assistance, it is also working to rebuild and strengthen the systems that will stay and support Ukrainians in the long term.

This agreement will ensure modernization of the Unified Information System of the Social Sphere and provide an opportunity to implement the following services for the citizens of Ukraine:

1. eDopomoga. Integration and data exchange between the UISSS and the eDopomoga platform will allow international organizations to receive information on those in need of financial assistance faster and more easily. Verification of data sent by applicants through the eDopomoga platform will also be accelerated.

Thus, interaction with international organizations becomes more effective. More citizens will be able to receive financial assistance.

2. Subsidies. Due to modernization of the UISSS, the primary verification and further transfer of applications for housing subsidies and benefits submitted electronically will become faster. Also, interaction of all parts of the process will be improved, which will prevent mistakes and speed up decision-making on granting subsidies or benefits.

3. Registration and assistance for internally displaced persons. For the convenience of social protection workers, reporting and transfer of personal files of internally displaced persons from one social protection agency to another will be automated.

4. Centralized data bank on disability. For users of the Social Protection Fund for Persons with Disabilities, improvements will be introduced that will optimize and automate reporting, registers, update contract templates, etc. As a result, the data bank will be more convenient and faster for users.

5. Fast interaction with citizens. Development of the UISSS subsystem to send information messages by e-mail and SMS to citizens who already receive or are eligible to receive social services.

6. A social web portal designed for online work of external users. I.e. the portal will solve a number of issues and improve service delivery and interaction between the state, citizens, providers and recipients of social services and other stakeholders.

For example, implementation of a “Bank Cabinet” for users who are employees of banking institutions that pay social benefits. The Cabinet will provide the possibility of uploading payment information on benefits and downloading information on the status of payment of funds to recipients of benefits.

As a reminder, on October 10, the Ministry of Social Policy and the UN World Food Programme signed a first agreement on WFP’s financing for the modernization of the Unified Information System of the Social Sphere to implement a centralized technology of automation of social protection of internally displaced persons.

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