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Amendments have been made to the quality standards of electricity supply and compensation regulations for violating these standards.
UA reports this with reference to the National Commission for Regulation of the Electricity and Utilities Market.
According to the report, the maximum allowable period of absence of electricity in at least one phase of the three-phase line due to disconnection is reduced from 24 hours to 22 hours per month, but not more than 12 consecutive hours in summer and 6 hours in winter.
If the duration of outage is exceeded, the household consumer has the right to demand compensation in the amount of UAH 200, plus UAH 50 for each subsequent hour without electricity. For consumers – legal entities, the compensation is UAH 600.
Over a year, regional power companies are allowed to carry out 11 scheduled outages, 7 emergency outages for cities and 9 emergency outages for villages.
The National Commission has separately prescribed deadlines for power outages for major repairs, such as line replacement, during which the maximum cut-off time is allowed for 24 hours in summer and 8 hours in winter (48 hours earlier). In case the electricity is absent for more than 24 hours in a row, the amount of compensation increases from UAH 200 to 300.
If the deadlines for eliminating the causes of poor electricity supply are missed, the amount of compensation increases from UAH 100 to UAH 200.
According to the Commission, in 2020 more than 34,000 consumers were paid compensation for the lack of electricity in the amount of UAH 3.2 million, in the first half of 2021 – UAH 4 million.
The new quality standards for electricity supply came into force on August 1, 2021.
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